Resumx

IT Team Lead

Jan 26 - Present

PROJXON

Remote

• Coordinated 4 cross-functional teams (AI, Web Dev, App Dev, Analytics) totaling 27 employees, facilitated resources based on project priority and lifecycle phase aligning deliverables across simultaneous project timelines while increasing employee productivity. • Stepped in as acting PM during a leadership transition, scoping requirements from marking and business department, managing timelines, and delivering 2 production websites within the first month. • Built an automated attendance tracking system using Google Apps Script and Workspace Admin APIs, after that pulled meeting logs across 200+ weekly meetings and matched employee emails to names for 103 employees, eliminating manual data entry. • Cleaned and standardized employee data by resolving duplicate emails and flagging inactive accounts, then delivered weekly attendance reports to leadership that identified chronic absenteeism and informed recognition decisions.

IT Team Lead

Jan 26 - Present

PROJXON

Remote

• Coordinated 4 cross-functional teams (AI, Web Dev, App Dev, Analytics) totaling 27 employees, facilitated resources based on project priority and lifecycle phase aligning deliverables across simultaneous project timelines while increasing employee productivity. • Stepped in as acting PM during a leadership transition, scoping requirements from marking and business department, managing timelines, and delivering 2 production websites within the first month. • Built an automated attendance tracking system using Google Apps Script and Workspace Admin APIs, after that pulled meeting logs across 200+ weekly meetings and matched employee emails to names for 103 employees, eliminating manual data entry. • Cleaned and standardized employee data by resolving duplicate emails and flagging inactive accounts, then delivered weekly attendance reports to leadership that identified chronic absenteeism and informed recognition decisions.

IT Intern

Jan 25 - Jun 25

UMR

Tysons, VA

• Led the end-to-end migration of UMR’s core IT infrastructure from Google Cloud Platform (GCP) to Microsoft Azure, improving reliability, security, and cost efficiency reducing costs by 15%. • Led a 90-day cybersecurity audit that identified 12 critical vulnerabilities and rolled out KnowBe4 phishing simulations, cutting simulated phishing click-through rates by 45% and driving 96% employee training completion, with an executive report that led to company-wide policy changes. • Supported the global IT support team in optimizing workflows, improving first-call resolution to 75% and implementing smarter call routing to better handle language barriers for international UMR employees.

IT Intern

Jan 25 - Jun 25

UMR

Tysons, VA

• Led the end-to-end migration of UMR’s core IT infrastructure from Google Cloud Platform (GCP) to Microsoft Azure, improving reliability, security, and cost efficiency reducing costs by 15%. • Led a 90-day cybersecurity audit that identified 12 critical vulnerabilities and rolled out KnowBe4 phishing simulations, cutting simulated phishing click-through rates by 45% and driving 96% employee training completion, with an executive report that led to company-wide policy changes. • Supported the global IT support team in optimizing workflows, improving first-call resolution to 75% and implementing smarter call routing to better handle language barriers for international UMR employees.

Nobles Properties

May 24 - August 2024

Nobles Properties

Amman, Jordan

• Replaced Chinese suppliers with local alternatives by analyzing tariffs under the Greater Arab Free Trade Area law, documenting options and decisions in SharePoint, and ultimately cutting costs by 18% and average shipping times by 2 weeks across two industrial projects. • Built and deployed a Python-based receipt OCR pipeline (Google Cloud Vision + DeepSeek) to automate invoice/receipt entry, logging stories and tasks in JIRA, reducing data-entry errors by 93% and processing time by 80%. • LED end-to-end ERP deployment: gathered requirements from finance, procurement, and operations; translated them into user stories with clear acceptance criteria; prioritized the backlog with leadership; and coordinated sprint-based delivery with the ERP vendor.

Nobles Properties

May 24 - August 2024

Nobles Properties

Amman, Jordan

• Replaced Chinese suppliers with local alternatives by analyzing tariffs under the Greater Arab Free Trade Area law, documenting options and decisions in SharePoint, and ultimately cutting costs by 18% and average shipping times by 2 weeks across two industrial projects. • Built and deployed a Python-based receipt OCR pipeline (Google Cloud Vision + DeepSeek) to automate invoice/receipt entry, logging stories and tasks in JIRA, reducing data-entry errors by 93% and processing time by 80%. • LED end-to-end ERP deployment: gathered requirements from finance, procurement, and operations; translated them into user stories with clear acceptance criteria; prioritized the backlog with leadership; and coordinated sprint-based delivery with the ERP vendor.